Here's what we'll cover in this guide: Hotel Reservation Software Buyer’s Guide Hospitality professionals seek to make the reservation and booking process as fast and accurate as possible, so they can maintain a real-time inventory and maximize occupancy at their properties. From boutique hotels and bed and breakfasts to large hotel and resort chains, hotel reservation software (or “central reservation systems”) can help management achieve these goals. These systems streamline everything from online reservations to the distribution and marketing of hotels across multiple sales channels. This guide will outline the most common features and functions found in hotel reservation software, and the factors you should consider when shopping for a system. Common Features of Hotel Reservation Software Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information.

These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include: • The Global Distribution System (GDS; defined below) • Online travel agencies • Booking engine software and reservation call centers Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations. Here’s a list of the most common capabilities of hotel reservation software: Feature Description Reservation tracking Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability.

Some systems, like more robust, include the ability to track where reservations originate (e. Hp Indigo 3050 Service Manual. g., from the hotel website or an online travel agency). Rate management Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions. Customer data profiling Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests.

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Internet booking engine Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today. Global Distribution System integration A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels. Key Considerations If you are in the market for hotel reservation software, here are a few factors to consider during your search: Choose a system that fits the size of your hotel. Hotel reservation systems can vary in the number of rooms, number of properties and room types they support.